Head Rush

Amid virus panic-buying, dispensaries are selling at the curb, but the rules are changing on an almost daily basis.

When six county health departments teamed up on March 16 to unveil California’s first shelter-in-place restrictions, their orders listed the industries exempted from closure as “essential businesses.” Cannabis dispensaries — even those selling products to people with a medical prescription — did not make the list.

In San Francisco, the Department of Health quickly declared that “cannabis dispensaries and cannabis delivery services are not essential businesses,” causing minor panic, block-long lines, mob-like hoarding, and widespread public backlash. Amid the uncertainty, many dispensaries across the Bay Area made the decision to close their doors.

“It was a strange time, that’s for sure,” recalled Executive Director Debby Goldsberry of Oakland’s Magnolia Wellness.

As county officials across the Bay Area rushed to interpret what really constitutes an “essential” business, dispensaries found themselves in a tense state of limbo. And because they serve both medical and recreational clients, there was ample room for interpretation.

The initial confusion quickly waned. “By 9 p.m. the night shelter-in-place was announced, the Oakland City

Administrator’s office had already let Magnolia know they considered dispensaries essential businesses,” Goldsberry said. “The county was right behind them on this, doing the same the next day.”

Magnolia reopened less than two days later, after using its hiatus to implement nearly 100 procedures based on guidance from the Centers For Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration. Meanwhile, in San Francisco, Mayor London Breed swiftly caved to immense public pressure and deemed cannabis essential with medical use.

In Santa Cruz County, which boasts the 25th-most dispensaries per capita in the nation, the Health Services Agency (HSA) was quick to deem cannabis dispensaries essential public services. The HSA decreed that they could in fact continue to serve clients — but with some game-changing and rather disruptive caveats.

“It was confusing at first,” said a budtender at Ben Lomond’s Central Coast Wellness Center dispensary. “We were closed for two days trying to figure out what was legal and not. There was a lot of anxiety about the situation.”

Then on Thursday, March 19, Gov. Gavin Newsom issued a sweeping COVID-19 shelter-in-place order for all California residents. To curb the spread of the pandemic, only vital and “essential” businesses or service providers — like grocery stores, gas stations, banks, pharmacies and media — were allowed to continue daily operations. Once again, however, there was no mention in the “shelter-in-place” order regarding cannabis dispensaries, or the cannabis industry as a whole.

All across the Bay Area and California, the COVID-19 pandemic has caused a rush of confusion for cannabis dispensaries, as government officials have issued edicts on how and even whether they can continue doing business, only to quickly reverse them in some cases. Late last week, the government of Berkeley issued an order that dispensaries there could offer deliver service only: no in-store shopping or even curbside pickup, as other “essential” businesses are allowed to do. After a loud uproar from dispensary owners, the order was rescinded in less than a day.

Trying to keep up with the current rules has been dizzying for consumers and dispensaries alike. “It’s reinventing the wheel for us, on a weekly basis,” said owner Kevin Watts of the Santa Cruz dispensary Surf City Original.

Everything Has Changed

Today, many cannabis shops are busier than ever, and the San Francisco-based delivery service Eaze had its number of first-time deliveries and website sign-ups double almost overnight.

“There’s a weird mass hysteria going on now,” said Cole Hembree, owner of Felton’s Curbstone Exchange. “In the wake of the shelter-in-place order, we literally doubled our numbers. People are freaking out about COVID-19 and ordering more — in a stockpile-type scenario. We’re doubling our orders from all of our vendors just to keep up with demand.”

Curbstone, known affectionately as “The Curb” by the cannabis dispensary’s regulars living in and around the mountain community north of Santa Cruz, has been doing record-breaking business this month.

“People are getting freaking nuts,” Hembree said. “We’re seeing everyone stocking up. Even the people who’ve been with us for a long time. They are buying more than usual. People are buying the same things they usually do, just way more of them.”

It’s not just Curbstone that has been inundated by old and new customers. Demand is spiking, and shockingly strong, at dispensaries across the Bay Area, California, and the entire nation. Weed shops in Oregon, Washington, Colorado, and

Alaska have reported huge numbers and substantial jumps in sales, new customers, and order amounts. On Wall Street, large and small cap stocks are being lifted skyward on a flurry of positive headlines and newfound enthusiasm for all things green.

It’s been a little over two years since weed began to go legal across the state of California. To date, commercial cannabis sales have raised more than $1 billion in taxes. The recreational cannabis market — one that was launched to much fanfare and with sky high expectations — got big quickly, but never quite reached the level that many had predicted. Brutal competition between the legal cannabis industry and the thriving black market has contributed to semi-sluggish recent growth, and the oversaturation of some key markets.

But now, thanks to the coronavirus, the Golden State is experiencing a cannabis resurgence. A new wave of enthusiasm has taken over the cannasphere, and some in the weed biz are going so far as to declare a second “Green Rush.” California dispensaries have reported record growth in recent weeks — in some cases, numbers not unlike the first day of recreational sales. Some are ordering more product and increasing their inventory, hiring additional delivery drivers, and even hiring new employees.

“We’re killing it,” said Bruce Valentine, a budtender at the Santa Cruz Veterans Alliance earlier this month. In its almost decade-long existence, the dispensary has never experienced this kind of business.

The CDC may have inadvertently encouraged this new boom by strongly recommending the general public have at least a month’s supply of their medications. For cannabis patients, who smoke an average of a gram of flower each day, that’s around an ounce — costing anywhere between $200 for “schwag” to $400 for “top shelf” cannabis.

“People who are coming into the shop are definitely stocking up,” Valentine said. “Just like with water and soap. There definitely has been consistent traffic throughout the day. Roughly the same amount of customers, just buying way more. Some people come in with gloves and masks on. It’s a huge change.”

Staying Clean

Dispensaries around the Bay Area are not only having to change their business operations to accommodate the new realities, but in some cases, dealing with confusion over how the new rules apply to them, and the looming danger that they might be changed at any time.

The situation briefly became dire for some dispensaries in Berkeley last week when Jordan Klein, the city’s economic development director, issued an order on Thursday evening directing all pot retailers to close their shops to customers, cease providing curbside pickup service, and offer delivery only. Some dispensaries, such as the Berkeley Patients Collective and Hi-Fidelity, don’t offer delivery service. They closed down entirely after the order was issued. Then they, along with several other dispensaries, mounted a major PR blitz on social media, and by Friday night, Berkeley had relented, just as San Francisco had done about a week earlier.

Nobody knew what to make of the situation. Berkeley provided very little of its reasoning publicly. Klein said he issued the order after consulting with Dr. Lisa Hernandez, public health officer for the city — one of few in the state that maintains its own health department. Dispensary operators said that since cannabis is deemed an essential service, there’s no reason it should be treated differently from grocers, restaurants, or pharmacies, all of which are allowed to serve customers either in-store or via curbside pickup. “We’re following the same CDC guidelines as every other business, said Sabrina Fendrick, director of government affairs for the Berkeley Patients Group.

BPG was beginning to offer delivery before the order was issued, but had the order stood, there would have been no way it could have made up for the lost business, Fendrick said. “We’re scaling up as fast as we can, but getting cars, getting people trained — that all takes time. There’s a lot that goes into it.” She called the now-rescinded order “cruel,” especially to medical marijuana patients who, for example, can’t afford the minimum delivery amounts that most dispensaries require.

Airfield Supply, a large dispensary in San Jose, didn’t do many deliveries before the pandemic struck. When it did strike, the shop was able to quickly adapt, converting its sales floor into a staging area for pre-orders, curbside pickup, and delivery. To avoid pileups of customers, Airfield is texting pickup customers, allowing them to time their visits and avoid congregating near the door. It also reconfigured its Salesforce software to create a digital waiting list, allowing buyers already at the site to wait in their cars, away from other people, until their orders were ready. Sales volume quadrupled in the first week. By the second week, sales were still high. At presstime, Airfield spokeswoman Gretchen Giles said the situation in Santa Clara County is in such “terrific flux” that it’s hard to know whether local or county government might make changes similar to what Berkeley did.

Some dispensaries in the North Bay are dealing with a unique factor: tourism. People from across the country and the world descend on Sonoma and Napa counties to tour Weed Country as well as Wine Country — sometimes, it’s the same tour.

Like dispensaries all over the state, Mercy Wellness in Cotati “observed a few days of surging sales in the run up to the shelter-in-place order, whereupon we shifted into curbside pickup and delivery as the exclusive methods for sales,” said Terry Garrett, the dispensary’s chief operating officer. But now, “we’re seeing our regular customers as usual, but almost no tourists,” he added. “We usually see customers from 5,300 Zip codes nationwide. All shoppers are local now.”

While dispensaries such as Airfield saw increased sales after the stay-at-home orders were issued, those that don’t offer delivery have experienced the opposite. The Garden of Eden dispensary in Hayward is hoping to get delivery up and running soon, but for now, it’s reporting much lower sales volume. “Delivery is hard just from a logistical standpoint,” said Pamela Epstein, general counsel and chief regulatory and licensing officer of Eden Enterprises, which owns the dispensary. “If we’re going to serve 500 to 1,500 customers a day, we’ll need a whole fleet of cars.” Speaking generally, she said many dispensaries are located in “undesirable locations” for offering delivery, because they don’t have the space for parking all the needed cars.

Garden of Eden is serving customers through curbside pickup, and is ramping up to enable pre-ordering and pre-payment. But since an initial spike in sales, business has taken a big downturn, according to Eden Enterprises CEO Shareef El-Sissi. In the days after the state issued its stay-at-home order, people rushed to stock up in anticipation that they might not be able to buy cannabis for the duration of the crisis. At that point, El-Sissi said “volumes were unparalleled.” After cannabis was deemed “essential,” he said sales had nosedived, and he expected them to be down by about 25 percent, presumably because people are opting for delivery.

Back and Forth

Following the March 16 shelter-in-place order in Santa Cruz County, officials were quick to decree that customers could no longer enter the physical premises of any and all dispensaries, or “congregate or gather in a store.”

“We made a local decision to allow our cannabis businesses to continue operations while also trying to minimize contact,” writes Deputy County Administrative Officer Melodye Serino. “We are all in a very fluid and dynamic environment that calls for adaptive leadership at all levels in our community.”

To abide by the state’s social-distancing recommendations and to ensure the safety of workers and customers, the HSA instructed local dispensaries to immediately begin conducting sales through curbside pickup or delivery only. Santa Cruz County cannabis retailers had to adapt almost overnight, dramatically changing the way they conduct daily business. With curbside ordering, customers place their orders online or over the phone, and a dispensary employee meets them outside the shop with their cannabis, and takes their payment. No browsing, perusing, smelling, handling, or in-depth consulting is involved.

County officials told local cannabis shops that they could only keep operating if they adhered to a laundry list of provisions, including rigid anti-congregation and social-distancing protocols, and ensuring that outside cannabis transactions occur under video surveillance or security officer supervision.

Khalil Moutawakkil, CEO of KindPeoples, the county’s largest and first state-legal dispensary, said he doesn’t blame county officials, but he’d like to see them treat his business the same way they treat the area’s other retail businesses.

“The County of Santa Cruz deemed us to be ‘essential,’ but with additional restrictions that are not imposed on other retail businesses, like grocery stores or liquor stores,” Moutawakki said. “We feel blessed to remain open during this time of crisis, but we’d like to see some consistency.”

For 10 days under the curbside directive, business was good, customers seemed happy and more comfortable, and things were running smoothly. Then everything changed again. Just over a week after Serino and Cannabis Licensing Manager Sam Loforti ordered all local dispensaries to conduct their business outside, they ordered them back in. To “minimize contact” and adhere to “required security considerations,” Serino, Loforti, and the county announced that cannabis retailers would have to return to indoor sales by Saturday, March 28.

“During inspections, our staff have seen violations including large congregations out front of retail spaces — with no social distancing protocols being monitored or managed, awnings erected outside which may not allow for security surveillance, and even an ATM machine outside creating all kinds of security risks,” Serino wrote in a letter to local dispensaries.

Dispensaries were given mere days to move their operations back indoors, and completely overhaul the way they conduct their daily business — again.

Once the dust settled, and following inspections by Serino and Loforti, some dispensaries were able to keep doing curbside sales depending on their indoor space, available space for line control and management, and the availability of security and staff. Dispensaries with no curbside delivery service will allow clients into their interior spaces for brief consultations and transactions on a very limited basis.

“We evaluated businesses on a site specific basis to assess if curbside options could continue,” Serino wrote. “These are stressful times and there are bound to be stumbles as we make decisions in a constantly changing environment.”

And delivery is booming. Curbstone Exchange has been inundated with delivery requests. Hembree’s fleet of 3 delivery vehicles, and his team of dispatch operators are in constant motion, packaging and fulfilling orders throughout the county.

“Deliveries are full every day,” he said. “We’ve had to schedule deliveries for the next day. It’s not like you can’t get a delivery, but you may have to wait a little.” 3 Bros Santa Cruz has seen an explosion in delivery requests; in fact, until this week, 3 Bros had no designated full-time delivery drivers. But things are changing fast for the laid-back and Westside shop with the motto “Good Vibes, High Tides.”

“We’re doing more business than ever — close to 50 deliveries a day,” said 3 Bros budtender, Michelle. “Demand keeps getting higher; way more than before. Things are a bit better now that we have someone just doing deliveries. We need more time for deliveries though. We’re backed up.”


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