A Better Way to Get Answers from the City

Anyone who’s tried to use the City of Oakland’s website knows it’s something like this clip from 1986’s Labyrinth, in which Jennifer Connelly seeks answers from a senile Muppet who speaks entirely in ridiculous platitudes and non sequiturs: The search function is basically useless and information isn’t organized intuitively for layfolk.

Enter Oakland Answers, a new website dedicated to answering citizen’s questions about city services. It’s the latest collaboration between the city and OpenOakland, a team of civic-minded hackers associated with Code for America — the same people who helped launch the city’s open data website.

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