Our June 4 article about the tightening in home equity loans (“Dear Customer: It’s Over. With Love, Your Bank”), may have left a false impression about the capabilities of the web site Zillow.com. While we stated that banks such as Citibank are using automated appraisal systems such as Zillow.com to track declining home values, a Zillow representative subsequently indicated that her company’s web site is meant solely for consumer, and not commercial, use.
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